Today, we’re expanding into new travel product categories including apparel, wellness and lifestyle accessories as well as investing in the growth of physical retail in the US and abroad--with the plan to open 50 new stores in the next three years. Sound like something you want to be part of? We’re hiring!


Ensure your team is providing top-notch customer service to every person, every time.


Execute receiving process, reporting any issues to Store Manager and takes necessary steps to resolve


Support the customer experience by managing stock and inventory, ensuring timely replenishment and reliable data for cycle counts


Oversee IT operations for Away headquarters, remote employees, and retail stores


Manage, support, and develop a team of retail associates

Own, define, and drive cohesive, comprehensive and compelling product vision and strategy for a domain


Coordinates material, packaging, and product testing according to standardized procedures as required to support product development, production, and continuous product improvement.


Provide exceptional customer service to every person, every time


Employ quantitative skills to analyze vast amounts of data in support of Logistics and Order Fulfillment operations. This includes using industry standard reporting tools, as well as creating ad-hoc queries.

Ensure your team is providing world class customer service to every person, every time through the Customer Journey and Leader on Duty program
Communicate Away’s values and brand philosophy to customers and team members alike
Develop a team by keeping an open mind, promoting a culture of learning and feedback, and communicating often and openly.&nbsp;
Develop, execute, and continuously improve all operational activities to ensure the store achieves financial expectations and exceeds customer expectations
Work cross-functionally with CX and HQ partners to ensure we create exemplary retail experiences and special initiatives&nbsp;
Provide peer mentorship for other leaders in the business
Drive Brand Awareness through community activities
Strategize and implement action plans to drive the business to success
Use relevant business platforms to inform strategy and action plans (RetailNext, Deputy, Looker, etc.)
Demonstrate comprehensive understanding of inventory movement in their specific market. Uses knowledge to adequately stock the store and create merchandising strategy
Conduct regular touch bases using the Retail Routines guidelines to connect with and develop all team members
Lead weekly leadership meetings to align, share strategy, and develop long-term solutions for business opportunities
Assess talent needs and proactively hires to maintain headcount. Actively retains and develops talent
Ensure success in all facets of the business by actively managing specialist program leaders

Away

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