We do this by building products, growing our community, and making decisions in inclusive, customer-devoted, curious, courageous, and discerning ways. We believe in the power of the individual and see beauty as an incredible conduit for connection.

Drive a culture anchored in our people-first employee experience philosophy rooted in authenticity, integrity, inclusion, equity, and empathy.
Deeply understand, model, and coach Glossier’s mission, vision and values: Devoted to the Customer, Inclusive, Curious, Courageous, Discerning, and Results-Driven.
Partner with the store’s leadership team and store’s HR representative to drive an inclusive and equitable talent acquisition strategy, and actively work in building a continuous candidate pipeline.
Develop and empower the store’s team by providing effective and frequent coaching, feedback, recognition and encouragement.
Support an inclusive and equitable work environment and uphold our Code of Conduct and commitment to a work environment that is free from discrimination, harassment, bullying, and intimidation.
Support the efforts of creating a culture of clear and open communication with your team, ensuring all team members are equipped with information they need to thrive and effectively share feedback, ideas, and concerns.
Support and drive the store’s recognition initiatives, in partnership with the store’s HR representative, fostering a work environment of collaboration, camaraderie, and fun— joy is our language!
Serve as a deeply knowledgeable advocate for our product philosophy and portfolio, and inspiring and coaching your team to facilitate customer-led discovery journeys.
Identify areas of potential growth within your teams and coach accordingly to strengthen and further develop these in alignment to core competencies and performance expectations.
Promote, participate, and drive the completion rate of all Glossier training initiatives.&nbsp;

Support with the development of Glossier’s design approach for projects ranging from digital marketing campaigns to physical brand collateral, with guidance from design leads
Design and export digital assets for paid, organic social, and email channels
Partner cross functionally with project managers, copywriting partners and other design contributors to ensure delivery of assets are on-brief and timely
Deeply understand Glossier’s existing brand standards in a way that is consistent with our other brand touchpoints, moodboards, and design references, to then implement them in projects&nbsp;
Confidently present and explain design decisions and concepts to the creative team and cross functional partners&nbsp;
Brainstorm fresh ideas for digital marketing, packaging and experiences
Contribute to visual research for ongoing brand evolution

Support the development of Creative Briefs / Go-to-Markets and work closely with the Creative team through production, to enable the creation of assets that serve our business, brand and customer experience goals
Support the marketing team with ideating around process improvements around marketing campaigns to constantly refresh and energize campaign design, making each campaign captivating, convincing and engaging
Overall strong project management skills to support the execution and deliverance of tasks needed to stay on track of our product pipeline in a timely manner&nbsp;
Support the Brand and Comms agency / team for monthly and campaign product seeding
Support marketing campaigns cross-functionally, working closely with Creative Ops, as well as our Creative, Sales, Digital Product, Growth,and Operations teams, to ensure the campaign is delivered effectively and serves our Brand goals

Lead and manage of all aspects of accounting and controllership activities for the company
Prepare and review all accounting transactions (A/R, A/P, Journal Entries, Fixed Assets, Accrual, prepaid, Intercompany transactions, etc.)
Deliver timely and accurate monthly, quarterly and annual financial statements and management reporting in compliance with US GAAP standards
Build on strong foundations, seeking process improvements that will increase the accuracy and timeliness of financial close
Maintain and document internal accounting controls and procedures&nbsp;
Lead external audit process and issuance of GAAP financial statements&nbsp;
Act as primary interface between the company and our banking partners
As Glossier continues to scale and evolve, guide financial decision making by ensuring the development and adoption of strong accounting policies and procedures that comply with best practices
Provide and seek out guidance on relevant domestic and international regulations across the US, Canada and the UK and ensure compliance with reporting requirements&nbsp;
Oversee the Company’s global tax structure, intercompany agreements, and compliance&nbsp;
Ensure Glossier complies with federal, state and local legal requirements by understanding existing and new legislation, future legislation, adhering to current requirements and advising the leadership team as needed&nbsp;
Mentor and develop the accounting team, leading with empathy while holding each team member accountable for clearly communicated expectations and deliverables&nbsp;

Support an employee culture that is driven by our people-first employee experience philosophy.
Deeply understand, embody, and model Glossier’s mission, vision and values: Devoted to the Customer, Inclusive, Curious, Courageous, and Discerning.
Support an inclusive and equitable work environment and uphold our Code of Conduct and commitment to a work environment that is free from discrimination, harassment, bullying, and intimidation.
Liaise with the store’s leadership team to maintain clear, open, and ongoing communication as it relates to positive and/or developmental feedback on the store team or any other operational observations.
Participate in the store’s recognition initiatives, in partnership with the store’s leadership team, supporting a work environment of collaboration, camaraderie, and fun— joy is our language!
Serve as a deeply knowledgeable resource of our product philosophy and portfolio as well as our operational standards of excellence to the store team.
Manage coverage needs on a daily basis (meal breaks, rest periods) as well as completing the Editor Zone Charts.
Lead team communication through shift meetings (morning or afternoon “huddles”), sharing relevant information as needed (business goals, HQ updates, store news, etc.).&nbsp;

Support an employee culture that is driven by our people-first employee experience philosophy.
Deeply understand, embody, and model Glossier’s mission, vision and values: Devoted to the Customer, Inclusive, Curious, Courageous, Discerning, and Results-Driven.
Support an inclusive and equitable work environment and uphold our Code of Conduct and commitment to a work environment that is free from discrimination, harassment, bullying, and intimidation.
Liaise with the store’s leadership team to maintain clear, open, and ongoing communication as it relates to positive and/or developmental feedback on the store team or any other operational observations.
Participate in the store’s recognition initiatives, in partnership with the store’s leadership team, supporting a work environment of collaboration, camaraderie, and fun— joy is our language!
Serve as a deeply knowledgeable resource of our product philosophy and portfolio as well as our operational standards of excellence to the store team.
Manage coverage needs on a daily basis (meal breaks, rest periods) as well as completing the Editor Zone Charts.
Lead team communication through shift meetings (morning or afternoon “huddles”), sharing relevant information as needed (business goals, HQ updates, store news, etc.).&nbsp;

Model and coach Glossier’s customer experience principles, ensuring consistently memorable and inspiring experiences.
Embody our core values of Devoted to the Customer, Inclusive, Courageous, Curious, and Discerning in everything you do.&nbsp;
Become an expert on the entire portfolio of products, with an active working knowledge on product basics, key benefits, application, formula, customer recommendations, and care.
Fulfill customer order requests in an expeditious, thoughtful, branded, and accurate manner.
Develop and nurture relationships with repeat customers, frequently engaging them pre and post visits (communication on promotional events, follow-up on purchases, just checking in!).
Master all of our customer service expectations, following our training fundamentals, becoming an exemplary Editor and advisor to new team members.
Monitor customer feedback, working with your store’s leadership team, to share information with key stakeholders accordingly.
Become a brand ambassador, fully versed in all aspects of the Glossier brand and experience!

Model and coach Glossier’s customer experience principles, ensuring consistently memorable and inspiring experiences.
Embody our core values of Devoted to the Customer, Inclusive, Courageous, Curious, Discerning, and Results-Driven in everything you do.&nbsp;
Become an expert on the entire portfolio of products, with an active working knowledge on product basics, key benefits, application, formula, customer recommendations, and care.
Fulfill customer order requests in an expeditious, thoughtful, branded, and accurate manner.
Develop and nurture relationships with repeat customers, frequently engaging them pre and post visits (communication on promotional events, follow-up on purchases, just checking in!).
Master all of our customer service expectations, following our training fundamentals, becoming an exemplary Editor and advisor to new team members.
Monitor customer feedback, working with your store’s leadership team, to share information with key stakeholders accordingly.
Become a brand ambassador, fully versed in all aspects of the Glossier brand and experience!

Improve current omni-channel demand plan by developing category and SKU level forecasts utilizing historical demand, trend and seasonal data from various sources.
Propose and implement solutions to improve demand forecast accuracy. Prepare a monthly MAPE report of forecast variances and determine likely sources of forecast variance so that future analysis can be improved.
Facilitate meetings with Marketing, Finance, Wholesale and Retail to ensure forecasting objectives are achieved.
Analyze category specific trends as well as new product launches to determine risks and opportunities.&nbsp;
Align with relevant departments to tie revenue forecast and ground-up unit demand forecast.
Lead cross-functional trade-off and scenario planning discussions.&nbsp;
Work with the Director of Inventory Planning to build best in class Demand Planning processes, tools, and team dynamics.
Demonstrate expertise with products similar to those in the Glossier portfolio.
Anticipate and address potential supply chain challenges before they occur, and work with the appropriate parties to mitigate problems when possible.
Aggregate forecasts and develop reports to support category growth planning and cross- functional analysis. Represent forecasting in monthly meetings with cross-functional business departments.
Play a key role in implementing S&amp;OP and subsequently owning Step 2 - Demand Forecast Review.

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