Feeling disconnected from the traditional industry narrative, CEO Noura Sakkijha leveraged her learnings as a third-generation jeweller to rethink the way we purchase jewelry—for ourselves. From that founding moment, we’ve been putting a modern spin on a legacy industry through high-quality craftsmanship, timeless design, meaningful stories and an authentic sense of community.


Improve the quality of the in-store customer experience by communicating and training staff on Mejuri’s Steps of Selling, fostering relationships through the Mejuri Brand story.
Provide in-store coaching to staff, working alongside them to demonstrate best practices in hosting, customer service and product knowledge.
Champion an OMNI business mentality, continuously seeking opportunities to remove barriers to purchase and friction points for customers.&nbsp;
Partner with marketing &amp; store services team to conceptualize in-store activations, and partnerships, that speak to our community and enhance the customer experience. Host 1 event at your store per quarter.&nbsp;
Be the voice of the customer, ensuring insights and opportunities to improve brand, product and services are communicated back to Mejuri HQ as needed.
Promptly respond to and escalate any customer complaints.

The Role:
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The Floor Lead is a valuable&nbsp; member of our store leadership team and contributes to the overall success of the store by championing exceptional customer service standards, coaching and developing the team and ensuring day to day business operations are expertly executed and maintained. &nbsp; The Floor Lead maintains a strong presence on the sales floor, has&nbsp; outstanding people skills, and&nbsp; champions Mejuri’s values. A true team player with a can-do attitude that motivates the team on a daily basis.


Créer un service à la clientèle personnalisé et mémorable, centré sur le développement des relations grâce à l'histoire de la marque Mejuri.&nbsp;
Superviser le parcours client du début à la fin, y compris l'accueil, l'enregistrement, le stylisme, la transaction et l'expérience du service, dont l'explication des après-soins.
Faire preuve de calme et de professionnalisme dans le cadre des services de perçage afin d'offrir la meilleure expérience possible aux clients. Incarner les valeurs de Mejuri dans toutes les interactions avec la clientèle.
Faire preuve d'un grand professionnalisme dans le magasin Mejuri, éviter l'utilisation du téléphone cellulaire, respecter le code vestimentaire professionnel de Mejuri et arriver à l'heure aux rendez-vous prévus.&nbsp;
Représenter Mejuri et sensibiliser les clients à la marque et aux studios de perçage de Mejuri. Développer une forte clientèle sur le marché local.&nbsp;
S'assurer que les idées et les opportunités relatives aux produits et services de perçage sont communiquées à la direction de magasin et aux services en magasin si nécessaire.
Transmettre rapidement les plaintes des clients, en gérant le retour d'information en temps réel si nécessaire, en faisant preuve de bonnes compétences en matière de communication, d'empathie et de compréhension.&nbsp;
Travailler en étroite collaboration avec la direction de magasin pour améliorer constamment le fonctionnement du studio de perçage Mejuri.
Travailler en étroite collaboration avec le personnel du magasin pour mettre à jour l'horaire et le service de prise de rendez-vous en ligne.
Expliquer aux clients les après-soins appropriés, et informer ceux-ci de tout signe et/ou symptôme d'infection pouvant se produire dans les jours/semaines/mois qui suivent le perçage. Adapter les informations relatives aux après-soins pour les matériaux spécifiques et comment changer de taille de bijou pour chaque client(e).
Expliquer en détail la procédure et les risques de ce service aux clients. Identifier tout problème médical qui pourrait empêcher le perçage avant le service, fournir les soins suggérés et mentionner toute complication médicale qui pourrait survenir à la suite de la procédure.


Lead a memorable and exceptional customer service experience that focuses on building relationships through the Mejuri brand story.
Stay informed and knowledgeable of all Mejuri products and latest launches, keeping the team informed as well.&nbsp;
Flex as a stylist when needed and support the in-store customer journey.
Execute tasks and assist in keeping the store clean and organized.
Ensure all customers are presented with their products and thanked as the final step of the customer journey.
Proactively request feedback from management on successes and areas of improvement. Take opportunities for training and development when needed.&nbsp;

Oversee the piercing customer journey from start to finish, including seamless greeting, check in, styling, transaction and service experience including aftercare education.
Possess a calm and professional demeanour in piercing services to provide the best experience to piercing clients. Embody Mejuri values throughout every client interaction.
Act as an ambassador of Mejuri and promote customer awareness about the brand and Mejuri’s piercing studios. Build a strong clientele in local market.&nbsp;
Ensure insights and opportunities as they relate to piercing products and services are communicated back to the Store Manager &amp; Store Services when necessary.
Promptly escalate any customer complaints, handling any in-the moment feedback when needed with good communication skills, empathy and understanding.&nbsp;
Works closely with the Store Manager on consistent&nbsp; improvements to the flow and process of the Mejuri piercing studio.
Work closely with store staff to update the schedule and online booking service.
Explain proper aftercare to each client, well-inform each client of any signs and/or symptoms of infection within the following days/weeks/months of piercing. Tailor aftercare information to specific materials and individual downsizing information.&nbsp;
Thoroughly explain service procedure and risks to clients. Identify any medical concerns which may prevent piercing before the service and include suggested care and any medical complications that may occur as a result of the procedure.

Execute the retail replenishment process that delivers continuous product availability to meet customer demand across all stores
Support leader to optimize assortment and inventory in stores to deliver revenue &amp; sell through targets
Support inventory rebalancing process across stores to eliminate dead inventory and increase turns across our vast supply chain
Execute inventory planning process that delivers successful new store openings
Work with Merchandising partners to devise a clear allocation strategy based on store/region specific needs
Ensure inventory plans tie to merchandise plans for all locations with the goal of meeting financial plans, inventory and customer service targets.&nbsp; Identify business opportunities (e.g. by style and price point) to support growth plans
Partner effectively with key stakeholders to ensure all stores are outfitted with the right product, at the right time, in the right quantity to serve our amazing customers&nbsp;
Report weekly, monthly and quarterly on KPI’s to leadership team, communicating insights and corrective actions where necessary
Weekly inventory assessments to determine shorts, risks and excess to maintain optimal inventory levels across Retail stores &amp; International (UK) channels.
Support Hindsight, Buy Reviews and Business Reviews with standard and Ad-Hoc analysis.
Drive continuous improvement in replenishment processes and tools to bring efficiency to the team; Creating and maintaining analytics tools for the Retail Planning team. Identifying opportunities for process improvement.
Provides periodic static data extraction and validation for integrity and consistency; ensures data updated in relevant supply chain systems. Manage item stratification, item lead time, safety stock calculation and other planning variables as required for all stores and international markets&nbsp;
Initiate production orders for hallmarking SKUs to support UK customer requirements&nbsp; and coordinate shipping to the Assay office with the Inventory and Ops team.

Oversee smooth daily execution of shipments to and from the Fulfillment Centre
Develop &amp; oversee KPIs for Logistics team
Continuously improves internal logistics processes and ways of working
Implement robust cost and performance management and optimization processes&nbsp;
Manage and develop a global network of carrier partners
Ensure compliance with all customs, insurance and product security policies
Oversees and leads negotiation with vendors including carriers for existing lanes and new lane introductions.
Ensure timely, compliant and cost-effective customs clearance of goods, and recouping of applicable duties.
Owns the duty drawback process&nbsp;
Partners with Retail and Marketing to develop and test omni-channel logistics solutions
Building, coaching, developing and inspiring a high-performing logistics team&nbsp;

Assist in timely and accurate monthly, quarterly and annual financial close and reporting process
Prepare memos and supporting files for complex accounting transactions, and demonstrate strong technical knowledge of accounting standards (ASPE, US GAAP)
Contribute to a top tier team that proactively drives continuous improvement and works with a collaborative mentality
Assistance with initiatives that contribute to the objective of building out the accounting team technology stack, specifically ERP, Accounting Management, and other system implementations
Support the preparation of investor statements, reporting packages, and compliance requirements
Partner cross-functionally with Marketing, FP&amp;A, and Data/Technology business unit leaders in the month end marketing expense review process
Assist with external review/audit process as necessary, including management of reporting and responses to tax authorities (as applicable)
Preparation of working files supporting corporate operating expenses including transactions related to G&amp;A, legal, corporate loans, intercompany, and other accruals.&nbsp;
Ensure a strong controls environment and fiscal integrity of the company’s business through the enhancement and management of accounting systems and controls
Assist with mentorship and coaching of junior accountants
Support special projects and ad-hoc requests as needed

Partner with Merchandising, Supply Chain, Finance &amp; Marketing teams to identify &amp; activate opportunities to drive profitable growth.
Lead partnership with Merchandising in building product strategies that support financial forecasts through sales, margin &amp; inventory target precision.
Lead development of the financial framework that underpins global category level product plans (sales, IMU, cc targets).
Lead omni channel inventory investment strategy including identifying business now opportunities for chase, cancellations &amp; disposition.
Lead the Merchandise Planning team in the development of product performance recaps and analytics to isolate key factors for successes/opportunities vs. forecast &amp; recommend actions to maximize upside &amp; minimize downside&nbsp;
Build &amp; maintain strategic risk assessment models to optimize buy levels and maintain profitability to budgets.
Drive strategies to maximize revenue and gross margin while managing category inventory to turn and weeks of supply targets
Develop short and long-term category pre-season sales, inventory, margin, and SKU productivity targets by category
Partner with Finance on company gross margin targets and lead recaps of margin performance vs. targets across channels
Lead investment forecasts for all lifecycle product by category
Ensure bottoms-up SKU detail is reconciled to tops-down category forecasts
Ensure inventory is purchased and allocated to best channels/stores that will optimize gross margin
Optimize and adapt processes/tools as necessary for omni-channel forecasting, inventory planning and recapping

Develop features and improvements to the product and platform in a secure, well-tested, and performant way.
Confidently ship moderately sized features and improvements with minimal guidance and support from other team members. Collaborate with the team on larger projects.
Collaborate with Product Management and other stakeholders within Engineering (Frontend, Backend, UX, etc.) to maintain a high bar for quality in a fast-paced, iterative environment.
Advocate for improvements to product quality, security, and performance.
Solve technical problems of moderate to high scope and complexity.
Craft code that meets our internal standards for style, maintainability, and best practices for a high-scale web environment. Maintain and advocate for these standards through code review.
Recognize impediments to our efficiency as a team ("technical debt"), propose and implement solutions. Exert influence on the overall objectives and long-range goals of your team.
Experience with performance and optimization problems, particularly at large scale, and a demonstrated ability to both diagnose and prevent these problems.
Help to define and improve our internal standards for style, maintainability, and best practices for a high-scale web environment. Maintain and advocate for these standards through code review.
Provide mentorship for Junior and Intermediate Engineers on your team to help them grow in their technical responsibilities and remove blockers to their autonomy.&nbsp;&nbsp;

Lead product design with sound UX principles and maintain a high bar of branding, design, usability, function, and accessibility across digital touchpoints
Take a data-informed, full funnel approach–partner with Product, Data, UX Research, and other stakeholders to define experimentation, personalization, and conversion rate optimization (CRO) opportunities
Set the design vision for each initiative and guide your team through the full design and development process with proactive tracking of success post launch
Evolve our brand aesthetics digitally and support new marketing themes to deliver our mission and product strategy with Creative and Marketing counterparts
Champion systems thinking and grow Mejuri’s digital design system; take ownership of its governance model to support fast-changing business asks
Facilitate collaboration and cross-functional alignment; effectively present and manage design reviews including Executive level approvals
Hire, manage, and mentor a small, diverse team of product designers (both full time and part time) that consistently delivers high impact output for all web initiatives
Foster a healthy, inspiring culture of design excellence; be responsible for overall team performance with strategic prioritization and resource allocation

Establish quality requirements and inspection standards for manufactured jewelry, as well as evaluate diamonds, coloured stones, and pearls to ensure that all quality standards are met.
As part of product development process, define and execute efficient verification and validation plans for new and multi-sourcing projects.
Develop corporate quality standards and processes.
Review and validate quality inspection submissions from suppliers for all outbound shipments.
Document internal and external inspection results and enter data into the company database.
Identify manufacturing defect trends; work with Product Development team recommending solutions and product improvements.
Assess, report, and document supplier production and quality issues.
Work closely with suppliers and the Product Development team to understand and resolve technical challenges.
Participate in virtual product quality reviews with supplier and Product Development team.
Prepare monthly defect analysis reports that identify root causes and corrective action plans to share back with cross-functional teams.
Work closely with third-party vendors in conducting supplier audits, pre-shipment product testing, as well as quality inspections at supplier sites.
Lead and/or assist on ad hoc projects as needed.


Interagir avec la clientèle et stimuler les affaires en générant des ventes et par un profilage client exceptionnel.&nbsp;
Prendre en charge les résultats des ventes, en se concentrant sur les indicateurs clés de performance tels que la valeur moyenne des commandes, le pourcentage de conversion et le revenu cible.&nbsp;
Établir des liens avec nos clients et les écouter sincèrement afin de les aider à trouver les meilleurs articles pour eux.&nbsp;
Favoriser un service à la clientèle personnalisé et mémorable, centré sur le développement des relations en connectant avec les valeurs de la marque Mejuri.&nbsp;
Fournir un service à la clientèle rapide, précis et efficace.&nbsp;
Faire des suggestions éclairées ayant une incidence sur le service et la productivité du plancher des ventes.


Interact with customers and drive the business through delivering sales, and outstanding clienteling.&nbsp;
Take ownership of sales results; focusing on KPI’s such as Average Order Value, Conversion %, and revenue to target.&nbsp;
Connect with our customers and genuinely listen to help find the best items for them.&nbsp;
Support a memorable and customized customer service experience that focuses on building relationships through the connection and relation of the Mejuri Brand Values.&nbsp;
Assist in efficiently checking out customers accurately and promptly.&nbsp;
Help make informed suggestions that affect the service, and productivity of the selling floor.

Execute the planning &amp; purchasing process that delivers continuous product availability to meet customer demand across all channels&nbsp;
Proactively identify supply risks and drive contingency planning to minimize disruptions.
Initiate &amp; lead supply prioritization/allocation during periods of constraint
Execute strategies to meet supply chain targets on Service level, Product Availability, Weeks of stock, Inventory turns, Slow moving &amp; Obsolete. Actively manage the discontinuation of SKU’s to ensure the proper sell down and exit strategy to minimize obsolescence.
Initiate and confirm purchase orders in Fulfil for Make to Stock and Make to order products. Expedite orders as required to support on-time fulfillment of customer orders, reduce backorder/lost sales, achieve new launch timelines and other inventory requirements.
Weekly inventory assessments to determine shorts, risks and excess to maintain optimal inventory levels across channels.
Evaluate supply chain performance and trends for all products. Support leader to investigate the root cause of issues on Key Performance Indicator deviations and recommends actions to prevent re-occurrence.
Monitor and communicate supplier performance on Fulfillment, Manufacturing defects, SLA’s, etc. Facilitate manufacturing returns and repairs.&nbsp;
Support weekly product launch model by maintaining continuous communication with suppliers to ensure on-time delivery with minimal defects. Work with suppliers and internal partners to identify potential disruptions and align on launch strategies.&nbsp;
Work daily with internal partners at the Fulfillment center and Customer Happiness to monitor the timeliness and accuracy of inbound shipments and proactively call out and resolve issues when customer orders will be delayed due to product availability issues.&nbsp;
Prepare deliverables to support the monthly S&amp;OP cycle and provide insights on KPI performance.&nbsp;

Mejuri

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