goal-setting, value delivery, account growth, new product adoption, and renewalsWork independently to deliver a “consultant” perspective in all client interactions - creating customized success plans based on customers goals and challengesDevelop and maintain a deep understanding of our products and the broader marketing landscape - staying up to date on industry trends and best practicesRegularly lead and present at client meetings, both in-person and over video conferenceAnalyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategiesLead discussions with clients to probe what new products they are interested in and what integrations they might need, and translate customer feedback into specific product requirementsContribute to the continued development and improvement of the Attentive Customer experienceAbout you3-5 years of CS or Account Management experience required (ideally from a MarTech company with SMS and/or email experience) Strong understanding of growth and retention techniques and strategiesDemonstrate success in managing complex customer relationships, driving customer retention and expansionSolutions-oriented mindset with excellent problem solving and analytical skills Experience navigating complex work processes, tight timelines, and changing teamsExtremely detail oriented and organized - excellent communication skills and the ability to build trust, strong relationships and influence across an organization Experience in Salesforce or related CRM tools, and Customer Service Software like Catalyst or related tools Comfortable learning new software (for design, data management, and internal tools)You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

- The US base salary range for this full-time position is $80,000 - $115,000 annually + bonus/commission + equity + benefits- Our salary ranges are determined by role, level and location#LI-ML1 #LI-DNI Attentive Company ValuesDefault to Action - Move swiftly and with purposeBe One Unstoppable Team - Rally as each other’s championsChampion the Customer - Our success is defined by our customers' successAct Like an Owner - Take responsibility for Attentive’s successLearn more about AWAKE, Attentive’s collective of employee resource groups.If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.