onboarding, integration, account growth, new product adoption, and renewalsHelp develop and refine the playbook for customers in our rapidly expanding verticals, such as Travel & Hospitality, Entertainment, Food & Beverage and more positioning these industries as unique and fast-growing segments within our broader customer base.Develop a “consultant” perspective to customer communications, questions, and meetingsLead and present at regular client meetings, both in-person and over video conferenceAnalyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year though proactive touch points and take the lead in developing resolution strategiesWork closely with the executive team to translate customer feedback into specific product requirementsAbout you2-4 years of account management experience required (ideally at a marketing/software company)Direct experience working with customers in the Pro Sports + Entertainment spaceAgile, determined, and patient – the New Verticals team experiments with new types of customer use cases and needs, which can require a level of grit from the CSMYou have a startup / entrepreneur mindset. This role is unique as use customer cases are more nuanced and there’s often a challenge to strategically build a compelling business case to get buy-in across more resource-protected areas of AttentiveStrong understanding in customer success techniques and strategiesComfortable learning new software (for design, data management, and internal tools)Experience navigating complex work processes, tight timelines, and changing teamsExtremely detail oriented and organizedKnowledge of Salesforce or related CRM tools Interest in startups, software and entrepreneurshipYou'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

- The US base salary range for this full-time position is $80,000 - $115,000 annually + bonus/commission + equity + benefits- Our salary ranges are determined by role, level and location#LI-ML1 Attentive Company ValuesDefault to Action - Move swiftly and with purposeBe One Unstoppable Team - Rally as each other’s championsChampion the Customer - Our success is defined by our customers' successAct Like an Owner - Take responsibility for Attentive’s successLearn more about AWAKE, Attentive’s collective of employee resource groups.If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.