This role is supporting our clients and teams between 9am-6pm EST time zones. Applicants should be located within EST/CST time zones. Why Attentive needs you Respond to Attentive customer needs via email and live chat, owning that interaction from inception to resolutionTroubleshoot technical platform issuesAdvise our customers on best-practices with the Attentive platform and its use casesAssist customers with urgent needs and help usher them to the best solutions and across our platform and the businessAct as first line of defense for triaging & debugging platform health issuesExceed customer expectations on response quality, timeliness of responses and overall customer experienceContinuously train to become an expert on the Attentive platform, mobile marketing, and the ecommerce industryHelp translate customer feedback into specific product requirementsAbout you 1+ years of experience 4-year Bachelor’s DegreePrior experience in customer support preferredKeen interest in startups, software, and entrepreneurismLoves working in fast-paced environmentsAbility to navigate through ambiguityExtremely detail oriented and organizedExperience navigating complex work processes, tight timelines, and changing teamsComfortable learning new software (for design, data management, and internal tools)A strong growth mindsetYou'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

- The standard base salary for this position is $60,000 annually + equity + benefits- Our salary ranges are determined by role, level and location- This role is salaried non-exempt and eligible for overtime compensationAttentive Company ValuesDefault to Action - Move swiftly and with purposeBe One Unstoppable Team - Rally as each other’s championsChampion the Customer - Our success is defined by our customers' successAct Like an Owner - Take responsibility for Attentive’s successLearn more about AWAKE, Attentive’s collective of employee resource groups.If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation. Attentive is also committed to providing reasonable accommodations for candidates with disabilities. If you need any assistance or reasonable accommodations, please let your recruiter know.