Consult with customers on best methods to take full advantage of G2’s products, including profile optimization, collecting customer reviews, and building user customer-driven content. Build relationships with customers via Zoom, Salesforce and email and work to keep them fully engaged throughout your interactions. Ask clear and concise follow-up questions to anticipate the customer’s concerns and needs as well as successfully help find a resolution for them, seeing those cases through to the finish line. Work cross-functionally to resolve any account issues.

You have 1-3 years of experience in customer success, customer support, or customer service in a SaaS company. You have superior relationship-building skills. You have exceptional written and verbal communication skills with a high level of professionalism. You can maintain a high level of activity, manage multiple competing priorities, and work effectively in a results-driven culture. Making customers happy excites you. You will be working in shifts. Who will love this job: A teammate: you contribute ideas to elevate your team and improve processes. A learner: willing to study the ins-and-outs of our product and martech at large; creative in solving problems for our customers; not afraid to make mistakes and eager to learn from them. A teacher: you help customers navigate the product and inspire confidence.  A proud advocate: you represent the voice of our customers and demonstrate empathy, resourcefulness, and the ability to be solutions-focused. A helper: you are engaging, can smooth bumpy roads, and have a knack for building positive relationships. Our Commitment to Inclusivity and Diversity At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status. Learn more about our commitments here.