Be a proud advocate that consults customers on best methods to take full advantage of G2’s products, including paid media, BI, content, and review strategies  Form strong relationships that influence upsell opportunities, and shift from relationship to partnership with the client Understand and anticipate customer’s needs and goals Track customer progress on goals and capture big wins to provide ROI back to customer Build a strong partnership with your Account Manager and Sales counterparts and develop an account playbook to expand and retain your book of business to meet/ exceed your goals Understand most general technical issues and be excellent at funneling to the appropriate channel (TS, TechOps, etc) or be able to handle questions themselves. Escalate cases when necessary for client satisfaction based on the importance of the issue Travel on occasion to customer meetings and/or conferences

4+ years of proven Customer Success, Account Management, Sales or relevant customer facing SaaS experience  Proven, verifiable track record of quota attainment / achieving NRR or other revenue goals Strong communication skills Process-minded, with experience in project management Detail-oriented, with clear evidence of implementing organizational systems Experience working closely with B2B demand gen, marketing operations, sales operations and analytics teams Experience with Google suite and Salesforce CRM Excellent data analysis skills  What Can Help Your Application Stand Out: Experience in Digital Media and/or Marketing Familiarity with the marketing tech stack: Marketing Automation, digital marketing technologies, data providers, B2B digital media Experience using Marketing Automation, CRM or related applications  Our Commitment to Inclusivity and Diversity At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status. Learn more about our commitments here.  -- For job applicants in California, the United Kingdom, and the European Union, please review this applicant privacy notice before applying to this job.