A proud advocate - You represent the voice of our customers and demonstrate empathy, resourcefulness, and the ability to be solutions-focused. A teacher - You help customers navigate the product and inspire confidence.  A helper - You are engaging, can smooth bumpy roads, and have a knack for building positive relationships. A subject matter expert - You can learn the ins-and-outs of G2’s products and services and are creative and consultative in solving problems for our customers. A teammate - you contribute ideas to elevate your team and improve processes. A storyteller - you love using data to tell compelling stories to drive product adoption.

Advise and Guide - Assist a diverse range of B2B SaaS customers in adopting G2’s solutions and maximizing their ROI. Trusted Advisor - Serve as a reliable advisor throughout the customer lifecycle, from onboarding to renewal. Consultative Approach - Provide customers with best practices to leverage G2’sproducts, including buyer intent, market intelligence, content, and review generation, aiming for high renewal rates and identifying upsell opportunities. Relationship Building - Form strong relationships with stakeholders at all levels, keeping them engaged and supported via email, phone, Zoom, and occasionally in-person. Understand Needs - Anticipate and address customers' needs and goals. Mutual Success Plans - Create and track Mutual Success Plans, holding business reviews to celebrate successes and course-correct when necessary. Strategize - Partner with an Account Manager to expand and renew revenue within the managed book of business. Cross-Functional Collaboration - Work with other teams to gather and report on customer satisfaction, feedback, and resolve any account issues. Feedback Loop - Collaborate with the Product team to provide customer and market feedback, keeping G2’s products and services ahead of the competition. Travel - Occasionally travel to customer conferences. Minimum Qualifications: We realize applying for jobs can feel daunting at times. Even if you don’t check all the boxes in the job description, we encourage you to apply anyway.  4+ years in Customer Success or technology product consulting Proficient in marketing strategy, planning, and tactics, including Account-Based Marketing (ABM), ROI methodologies, and Marketing Technology (MarTech) solutions Previous experience working with SaaS customers in the technology, software, paid media, or digital marketing/advertising industries  Experience in managing or consulting clients on paid media spend and tactics Highly detail-oriented with excellent project and time management skills Ability to maintain a high level of activity, manage multiple competing priorities, and work effectively in a results-driven culture Strong verbal, written, and presenting communication abilities Experience in implementing and supporting large-scale, cloud-based, SaaS technology solutions within large organizations unfamiliar with improved methodologies Passionate about making customers happy. Our Commitment to Inclusivity and Diversity At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status. Learn more about our commitments here.  -- For job applicants in California, the United Kingdom, and the European Union, please review this applicant privacy notice before applying to this job.