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    Director of Technical Product Consulting
    Posted Dec 16, 2024
    Hybrid
    Remote (united states), Usa
    About G2crowd
    Solution Consulting: Oversee six global solution consultants working alongside the G2’s sales team to win new business with value, product, and data led consulting. Implementation Consulting: Lead three implementation consultants who guide customers in maximizing their G2 experience through seamless integrations and partnerships post-sale. Technical Consulting: Build and launch a cutting-edge technical consulting practice to drive G2’s go-to-market strategy by leveraging its data for custom use cases and paid solutions. The practice will offer advisory and hands-on services to integrate G2’s solutions into customer environments, providing tailored consulting, custom workflows, and strategic insights. This approach will maximize customer value from G2’s data, boosting satisfaction, retention, and upsell opportunities. Additionally, premium professional services will include consulting on complex integrations and developing custom solutions that extend G2’s API capabilities into unique customer use cases, with a focus on exploring AI LLM’s technical consulting for innovative applications.
    Requirements
    Lead the strategic development and implementation of technical consulting services, focusing initially on a pilot and evolving into broader, sustained solutions. Collaborate extensively with the VP of Partnerships, Product teams, and Engineering to leverage G2’s API library for creating customer-centric solutions. Partner with Product Marketing to define and shape pilot offerings that align with market demands and G2's strategic goals. Design and oversee the integration of technical solutions that enhance customer engagement and satisfaction through the effective use of G2’s APIs. Drive the recruitment and development of additional resources based on the demand and success of initial offerings. Foster a culture of innovation and collaboration across teams to ensure that the services delivered are cutting-edge and of high quality. Define and track key performance indicators to measure the effectiveness of the technical consulting function and adjust strategies as needed.   Minimum Qualifications: We realize applying for jobs can feel daunting at times. Even if you don’t check all the boxes in the job description, we encourage you to apply anyway.  5+ years of engineering, with a strong understanding of APIs and integrations to drive early-stage technical consulting efforts in collaboration with product and marketing. 5+ years of experience working with Enterprise customers in areas such as technical readiness, solution development, account management, and technical support (on-premise and remote). Consultation experience with customers where you can help guide them forward with G2’s platform, data, or partnerships that might be unique to their own specific business footprint. Able to translate and document specific needs and requirements to the product and engineering team. Proficient in multiple languages, preferably Ruby and JavaScript, with a core understanding of web architecture and experience in logging and instrumentation services. Deep knowledge of software architectures and best practices across languages. Strong presentation and evangelism skills, with experience leading through events and customer engagements. Proven ability to motivate and guide internal and external stakeholders. Thrives in a fast-paced, growing team environment, excelling under pressure and eager to take on responsibility. What Can Help Your Application Stand Out: Bachelor’s Degree in Computer Science or related field and experience    Hands-on experience solving B2B Software customer problems Consulting and/or Professional Services experience Experience and knowledge around Martech and Salestech A strong grasp of web/data architecture, expertise in logging and instrumentation services, and familiarity with tools like Sigma. A demonstrated ability to implement scalable, efficient solutions and optimize systems for performance and reliability will set a candidate apart. Our Commitment to Inclusivity and Diversity At G2, we are committed to creating an inclusive and diverse environment where people of every background can thrive and feel welcome. We consider applicants without regard to race, color, creed, religion, national origin, genetic information, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran, or physical or mental disability status. Learn more about our commitments here.  -- For job applicants in California, the United Kingdom, and the European Union, please review this applicant privacy notice before applying to this job. #li-remote  
    Director of Technical Product Consulting at G2crowd