Representing Gymshark’s culture and values, acting as a passionate brand ambassador and role model for the team.  Support the day-to-day operations and strategic execution of the store.  Identifying opportunities for growth within your team and across the business, helping to cultivate a high-performing environment.  Provide clear and confident communication, delivering feedback and collaborating with Gymshark HQ.  Assist in hiring, developing, and leading a diverse, world-class team.  Deliver in-the-moment coaching and feedback to your team. Strive to achieve KPIs for your area of responsibility through passionate leadership and coaching? Be a role model for brand experience, customer service, product knowledge, and operational best practices.  Coach and train others to foster personal and professional growth.  Hold key holder responsibilities, including opening and closing the store.  Deputize for the Assistant Store Manager in their absence.  Ensure the safety and well-being of people, customers, and assets, including stock and technology.  Support store management with projects and initiatives as needed.  Bring energy, passion, and fun to the workplace every day.  Feedback and contribute to a culture of continuous learning, both individually and as part of the team. 

Retail management – Experience of working in fast paced retail store managing a team on the shop floor.   Leadership – Ability to inspire, motivate, and lead a diverse team toward achieving store goals and delivering excellent customer experiences.  Communication – Strong verbal and written communication skills to effectively interact with staff, customers, and senior management.  Customer Service – Expertise in handling customer needs, resolving complaints, and creating an outstanding in-store experience.  Brand values - Aligned to and inspired by our brand values with a shared passion for community, wellness and fitness  Performance Tracking – Ability to monitor and analyse KPIs and other performance metrics to drive improvement.  Sales & Marketing Knowledge – Understanding of sales strategies, promotions, and how to drive store performance to meet and exceed targets.   Problem-Solving – Ability to quickly identify issues and develop effective solutions, whether it's customer concerns, team dynamics, or operational challenges.  Time Management – Ability to prioritize tasks, manage multiple responsibilities, and ensure that daily operations run smoothly. Team Development & Training – Skill in hiring, coaching, and developing staff to ensure a knowledgeable, efficient, and engaged team. Conflict Resolution - Ability to handle disputes, both with customers and staff, in a calm and professional manner.   Attention to Detail – Ensuring store presentation, stock levels, and operational processes are executed to high standards. Organisational Skills – Efficient in planning store schedules, managing tasks, and ensuring all operations are running efficiently.  Health & Safety Knowledge – Ensuring a safe environment for both staff and customers by adhering to store policies and legal regulations.  BELONGING AT GYMSHARK. Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email [email protected].  In order to comply with PCI-DSS standards (Payment Card Industry Data Security Standards) which governs how we handle, store and access payment data, this position is subject to satisfactory results from necessary pre-employment checks, including a basic DBS check. This will be conducted at acceptance stage and covers unspent convictions only. In all cases we’ll always speak to you first and no offers will be automatically withdraw ABOUT US. We’re here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up – for themselves – to be their physical or mental best, whatever that means for them. It’s what we want for our community, and our team. A team that’s growing rapidly around the world. A collective of talented individuals working together to invent Gymshark’s future. Our plans are ambitious, and we’re looking for people who want to join us for the ride – our growth will be your growth. THE PERKS. 🏖33 days holidays pro rata (Inc Bank Holidays) + your birthday 💰Employer pension contributions up to 7%  🏋️‍ Contribution to a gym membership 🦈 50% Gymshark Discount  📨 Gymshark gift card for each year of service 🥇Financial, physical, health and wellbeing support  🤒Paid time off when you’re physically and mentally unwell  🧸Generous family leave package 💰Bonus potential