Respond to and resolve technical support requests for hardware, software, and network issues across MacOS and Windows OS environments. Assist team members with setup, troubleshooting, and maintenance of core tools, including Microsoft 365, Google Workspace, Slack, and Zoom.

Oversee device setup, user onboarding, and account management using tools like OneLogin, JAMF, and Microsoft Entra. Ensure a smooth user experience by maintaining system configurations and managing user profiles organization-wide. Troubleshoot AV and Communication Systems Maintain and troubleshoot AV setups, including Zoom Rooms and Google Meet Conference Rooms, to ensure seamless communication for both remote and in-person teams. Technical Issue Resolution and System Reliability Diagnose and resolve network connectivity issues (e.g., DNS, DHCP, TCP/IP), server access problems, and software performance challenges. Perform root-cause analysis to prevent recurring issues and improve overall system reliability. Support Infrastructure Projects