Partner with the sales team, demand planning, supply planning, and external counterparts (inventory managers, etc.) to lead ongoing forecasting and replenishment needs for the business Oversee customer delivery operations within our North American distribution and fulfillment footprint and help manage operations with our 3PL partners.  Monitor and influence our KPIs for on-time delivery, chargebacks rates, and cost of service. Drive forward continuous improvement across our distribution and supply chain network, namely ensuring excellent performance across our main KPIs: On-time, in-full, chargeback rates, and cost of service.  Serve as the go-to expert on retail operations for your channel, including fulfillment, warehousing, transportation, in-store operations, display execution, retailer contract, allowance, and chargebacks. Lead retail operations activities within the relevant channel/retailer based on standard processes and data-driven insights; measure return on investment for all retail ops activities to optimize investments.  Develop reporting & scorecarding linked to operational success metrics and key performance indicators Identify gaps in current operational practices and work with retail operations, channel sales directors, and external partners (HQ brokers, retail ops partners, retailer inventory and supply chain specialists) to create strategic roadmaps for progress

Conduct weekly replenishment analysis to ensure proper inventory flow between internal and external supply chains.  Manage all aspects of retailer forecasts (Small Box Supply Plan), including Store In-Stocks, Event Management, Execution of New and Discontinued items, Reducing Waste, Reporting, and Analytics Be an expert on all Small Box external resources. Understand not just how to navigate large data sets, but make clear recommendations back to the customer to drive sales. Drive continuous improvement for our warehouse to store operations, including working closely with our 3PL partners.   Identify opportunities for store operational process improvements and help drive implementation with our store operations partners Build and maintain external and internal stakeholder relationships that will drive supply and demand efficiencies. This is a customer facing role and owns the direct relationship with Small Box Replenishment Managers Key requirements: 1-3 years of experience in retail operations, supply chain management, retail sales, or customer supply chain roles. Strong understanding of Small Box tools & resources including Nova, Item 360, Aspen, Supply Plan, DSS, Luminate, etc. Knowledge of Supply Chain processes such as Forecasting & Replenishment, Financial planning, Store Operations, Inventory Management, Order (retailer) Management, and Distribution & Logistics Strong project management skills including organization and communication, with an ability to self-start initiatives and lead multiple team members (including third-party partners) Strong understanding of excel and AI tools, with ability to cut through data to generate, prioritize, and communicate key operational insights