Manages intake of all creative and production requests including from Brand Managers, channel leads and internal teams, partnering with the Director, Design Studio to determine the appropriate internal or external resources required. Maintains visibility into all creative briefs, including those led by channel teams, collaborating on improvements when necessary to ensure strategic alignment and clarity. Oversees creative capacity planning, including resource forecasting and contractor management when needed. Owns and optimizes project intake tools to improve workflow efficiency and team visibility. Develops, socializes, and maintains RACIs for how the team works cross-functionally, ensuring clear roles and responsibilities across key workstreams.

Develops, tracks, and maintains project timelines for creative and production deliverables, ensuring deadlines are met. Ensures Asana (or other project management tools) is consistently up to date, providing clear tracking of priorities and progress. Coordinates project handoffs, ensuring seamless transitions between internal teams, freelancers, and external partners. Maintains ongoing communication with requesting teams and stakeholders, proactively identifying blockers and solving for them. Leads Ways of Working updates and shareouts, ensuring alignment on evolving processes and expectations across teams. Team Support & Studio Operations Establishes and facilitates key team rituals, including weekly status meetings, creative reviews, and check-ins. Acts as the go-to resource for tracking deliverables, gathering necessary inputs, and troubleshooting project bottlenecks. Conducts regular bandwidth check-ins with team members to balance workloads and maintain team health. Leads onboarding processes and toolkit development for new hires and contractors. Supports the Sr. Producer on asset management when needed, ensuring efficient organization and retrieval of creative assets. Process Development & Optimization Defines and evolves ways of working, in collaboration with the Director, Design Studio, to streamline creative workflows and improve collaboration. Partners with cross-functional teams to refine creative briefing, feedback loops, and approvals, ensuring seamless execution. Triages creative and production intake questions, ensuring alignment and clarity across the organization. Manages relationships with select vendor partners, acting as the primary point of contact when needed. Assists the Director, Design Studio in creative shares and quarterly reporting to give leadership visibility into team output, productivity, and resourcing needs. EXPERIENCE & QUALIFICATIONS