-Communicate outbound issues with internal teams and 3PL partners.-Support CX inquiries regarding parcel investigations and actioning replacement orders.-Handle tasks such as line item cancellations and country suspension updates.-Serve as a point of escalation for CX, PR, and 3PL teams.-Ensure stock receipts align with PO closures and prevent “ghost styles.”-Manage quality control inspections for inbound stock, identifying and reporting manufacturing faults.-Notify the merchandise/buying team of problem stock and recurring issues, maintaining the QC tracker.-Collaborate with the merchandise team for replenishment stock notifications and sample style shoots.-Maintain the QC tracker, ensuring accurate records of identified issues and resolutions and lead quarterly training sessions with the 3PL team on QC best practices.-Work with the 3PL to ensure stock meets quality standards, and report recurring issues to management.-Manage product repairs, re-tagging, and re-bagging as needed.-Collaborate with CX to resolve return inquiries, ensuring customer satisfaction through solution-driven responses.-Maintain the Issues Return Log, ensuring it is accurate, up-to-date, and professional.Process Australian returns, reconcile mystery returns weekly and process

48-55k