Financial Acumen

Service Oriented Creates a performance-oriented culture by setting clear expectations and targets for Studio team Maintains an active sales floor presence in service to the clients and team Actions against Studio’s reviews and customer satisfaction surveys Serves as a brand ambassador: welcomes and educates clients to the unique Studs' piercing and shopping experience through our selling cycle Implements ands trains to service recovery best practices Escalates client feedback to improve the overall Studio experience OPERATIONS Optimizes Work Processes Assumes all Studio Manager responsibilities in their absence Oversees operations for the Studio including inventory management (transfers, adjustments, and cycle counts), cash management, and supply ordering Monitors, tracks, and communicates operational trends to the Studio Manager and collaborates on solutions