Analyzes business reporting to identify opportunities in key business metrics and communicates them effectively Develops the team’s understanding of key business metrics and reporting Partners with the Studio Manager to execute sales strategies and align the Studio team to continually improve key business metrics to achieve sales plan

Creates a performance-oriented culture by setting clear expectations and targets for Studio team Maintains an active sales floor presence in service to the clients and team Actions against Studio’s reviews and customer satisfaction surveys  Serves as a brand ambassador: welcomes and educates clients to the unique Studs’ piercing and shopping experience through our selling cycle Implements ands trains to service recovery best practices  Escalates client feedback to improve the overall Studio experience OPERATIONS Optimizes Work Processes Assumes all Studio Manager responsibilities in their absence  Oversees operations for the Studio including inventory management (transfers, adjustments, and cycle counts), cash management, and supply ordering Monitors, tracks, and communicates operational trends to the Studio Manager and collaborates on solutions Decision Quality & Execution  Balances analysis, experience, and integrity when making decisions for the overall business Makes sound decisions, even in the absence of the Studio Manager  Understands when to take action and when to escalate to the Studio Manager Holds themselves and the team accountable to meet directive execution dates Acts with a clear sense of ownership over the studio’s operational responsibilities  Provides training to the Studio team on operational policy and procedures TALENT  Builds and Develops Effective Teams