Embodies our performance-oriented culture by meeting and exceeding expectations and targets Partners with your Studio Manager to implement strategies to continually improve key business metrics like piercing throughput and AOV in order to achieve your sales plan, while maintaining our high safety standards.

Delivers a smooth piercing at a perpendicular angle with a gentle transition and has the ability to expertly troubleshoot in the procedure  Serves as a brand ambassador: welcomes and educates clients on the unique Studs’ piercing and shopping experience through our selling cycle  Steps in to support service recovery and de-escalate customer situations, as needed Provides excellent bedside manner with empathetic yet confident, clear, and professional communication with clients during the entire Studs’ experience  Identifies and escalates client feedback to improve the overall experience OPERATIONS Decision Quality & Execution  Protects the piercing experience to ensure overall safety and satisfaction for the Piercing Team and the clients Leverages Studs’ policies and resources in decision-making   Balances analysis, experience, and integrity when making decisions for the overall business Optimizes Work Processes Be well-versed in piercing operating procedures and regulations to ensure client experience and work safety standards are met