Embodies our performance-oriented culture by meeting and exceeding expectations and targets, including achieving cohort goals Serves as an inspirational leader by modeling strong service and selling behavior at all times in the Studio

Executes Apprentice cohort training effectively and on schedule to ensure timely graduation of new piercers to studios Creates training materials for Studs’ Apprentices to enhance behaviors and best practices in Studio Ensures highest standard of service making clients feel confident in Studs’ Apprentices skill Customer Focus Identifies and escalates client feedback to improve the overall piercing experience to the VP of Retail and other cross functional partners OPERATIONS  Optimizes Work Processes Identifies opportunities to continue to improve the Apprenticeship Program including  training and content  Pierces in Studio to evaluate and optimize Studs’ piercing operating procedures and practices Supports piercing coverage gaps, as needed Decision Quality