Develop a deep knowledge and understanding of Tonal’s product, technology and brand imageLead Tonal demonstrations, calibrations and workouts with both scheduled and walk-in guestsLead conversations to figure out each individual guests specific needs/fitness goals and educate them on how Tonal can support their unique fitness journeyDeliver on and exceed sales goalsMaximize sales through exceptional customer relationships and impactful in-store serviceMaintain guest information, preferences and feedback using established Tonal sales systems (Salesforce)Conduct phone and/or email outreach to new clients to communicate updates and follow-upsMaintains an organized and clean sales floor area with an attention to detailProvide direction and guidance to Sales Specialists to ensure efficient and effective floor operations, customer service, and floor coverageTrain Sales Specialists on product knowledge and Showroom procedures such as the checkout process, customer nurture cycle, and in-store experiencePerform opening and closing proceduresCreate and maintain an environment of strong sales and exceptional customer service through teamwork, providing informal coaching and support when needed, and leading by exampleUnpack boxes for inventory as required (boxes can weigh 5 - 30 lbs)

2+ years sales experience in retail, fitness, service or hospitality industriesAbility to deliver great customer experiences that build loyalty and deliver measurable sales resultsStrong verbal communication skills. You’re invigorated by interaction with customers, whether groups or individuals. You are approachable, a good listener, and an enthusiastic brand representativeFlexibility, ability to adapt quickly and react positively to business needs and changes in strategies; Strong problem solving skillsExcellent written communication skills. You’re organized, and you follow through on next stepsFlexibility to work a standard retail schedule, including evenings, weekends and holidaysMinimum of 18 years of age Extra Credit Fitness industry experience Luxury or high-end product experienceProficiency with Apple Products, Google Suite, and Salesforce a plusSupervisory experience is preferred At Tonal, we believe that the unique and varied lived experiences of our teammates contribute to our overall strength. We don’t just appreciate differences, we celebrate them, and we always seek people that represent a wide variety of backgrounds. We’re dedicated to adding new perspectives to the team and designing employee experiences that contribute to your growth as much as you do to ours. If your experience aligns with what we’re looking for (even if you don’t check every single box), send us your application. We would love to hear from you!